We’d Love to Hear From You

Get In Touch

Questions about orders, shipping, or our handmade Turkish collections? Our team is always happy to assist you.

write to us

Have Question?
Contact Us!

We are always happy to help with product enquiries, orders, shipping information, or wholesale requests. Our collection brings together authentic Turkish craftsmanship, handmade ceramics, and timeless home décor inspired by Anatolian culture.

Whether you are searching for a unique gift or need assistance with your order, feel free to contact our team — we aim to respond within 24 hours.

Email Us

[email protected]

address

Unit 11 Waterside business park
Cardiff CF3 2ET

Call Us

07968 433 333

we’re open

9:00 am – 5:00 pm

faq

Everything You Need To Know

Find answers to common questions about shipping, delivery times, payments, and customer support. We’re committed to providing a smooth shopping experience and excellent service for every customer.

All orders are dispatched from our warehouse in Cardiff, United Kingdom.

We mainly use Royal Mail for our deliveries. Depending on parcel size, weight, or delivery postcode, we may use alternative courier services when necessary.

Orders placed before 2pm (Monday to Friday) are usually dispatched on the same working day.

Most customers receive their orders within a few working days. Please note that delivery times may vary as we use economy shipping services that are not guaranteed.

Yes, we recommend providing a valid phone number at checkout to help couriers complete your delivery smoothly.

We currently accept:
– PayPal
– Credit Cards
– Debit Cards
If you have any payment-related questions, please feel free to contact us.

Customer satisfaction is very important to us. If you experience any issues with your order, please contact our support team and we will do our best to resolve the matter quickly and efficiently.

Yes. We pride ourselves on providing excellent customer service and aim to respond to all enquiries as quickly as possible. We always welcome your questions, feedback, and comments.

GET IN TOUCH

Can’t Find Answer?

If you have any questions about our handmade Turkish ceramics, shipping, wholesale enquiries, or your order, feel free to contact us. Our team is always happy to assist you and we aim to respond within 24 hours.